AFNOG 2000 Workshops
Help Desk Services Hervey AllenUniversity of OregonAFNOG 2000 WorkshopThis Presentation and related materials will be available at:www.afnog.org
Why I’m Here
Typical Scenario
Getting Started
Scalability
Starting from Scratch
Resources
Protecting Your Group
Creating Your Help Desk
Creating Your Help Desk Cont.
Proactive Steps
What’s Coming
What’s Coming Continued
Summary
Email: hervey@nsrc.org
Home Page: http://www.nsrc.org/helpdesk
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